There are many different technologies that drive business for managed service providers (MSPs), but few are more important than professional services automation (PSA) and remote monitoring and management (RMM) tools used to run their core business of delivering IT managed services.
MSPs have a lot on their plate, from managing client relationships, growing sales pipeline, keeping endpoints up to date and secure, and resolving tickets quickly. To grow their business, it’s critical to effectively utilize business management tools like PSA and RMM to drive efficiency, insight, client satisfaction–and ultimately, profitability. So for MSPs, selecting the right vendor for these tools is an important decision.
Canalys MSP Tech Stack Report
Canalys, a third-party analyst firm focused on the MSP channel, recently debuted their annual MSP Tech Stack Report assessing the performance and momentum of global PSA and RMM vendors. Of the 17 vendors analyzed in the report, Datto was given the highest combined Momentum and Performance score, along with placement in the ‘Strategic’ category, indicating a dedication to the development of our solutions and technological capability.
In order to be recognized as a strategic vendor for RMM and PSA, vendors needed to demonstrate strong technological capabilities and illustrate investment and ambition for continued growth. Vendors in this category also needed to display solid work in product development and technological capability, acquisitions to broaden their portfolio, and deliver training to provide MSPs with the skills necessary to help customers with their IT assets.
Driving efficiency and insight through integrated, MSP-centric solutions
Datto has a unique combination of demonstrated performance based on key metrics and strong future opportunities as defined by our technological capabilities, strategy, and open ecosystem. This enables Autotask PSA and Datto RMM to help MSPs deliver efficient, high-quality managed services for the IT environments of today, and prepare for those of tomorrow.
Datto Autotask PSA and RMM are secure, reliable, and intuitive cloud-based platforms designed to help MSPs run their IT managed services business more efficiently. The seamless integration between the two platforms can help elevate MSPs to higher levels of insight, productivity, and profitability with easy navigation between platforms and relevant real-time asset data and actions providing clear insight into your managed estate. This integration enables MSPs to mitigate issues before they occur, shave minutes off each ticket, and unlock new business opportunities.
“We are excited about being ranked as the highest combined scoring vendor in the RMM and PSA space by Canalys,” said Radhesh Menon, Chief Product Officer at Datto. “Being recognized as a ‘strategic’ vendor validates our focus on innovating to help our partners grow their business with secure and easy-to-use platforms that help drive efficiency, actionable insights, and profitability.”
To learn more about the PSA and RMM vendor landscape, download the report today.
Source: Datto