Communications of today are mainly done using computers. The modern terminology is Unified communications (UC), which is the integration of real-time communication services such as instant messaging, presence, telephony, conferencing, information sharing etc. with non-real-time communication services such as email, voicemail, SMS etc. In its broadest sense UC can encompass all forms of communications that are exchanged via the medium of the TCP/IP network to allow an individual to send a message on one medium and receive the same communication on another medium. For example, one can receive a voicemail message and choose to access it through e-mail or a call. If the sender is online according to the presence information and currently accepts calls, the response can be sent immediately through text chat or call. Otherwise, it may be sent as a non real-time message that can be accessed through a variety of media.

The purpose of unified communications is to keep workgroups connected, enabling collaboration and the ability to streamline business processes. UC also helps employees become more productive by simplifying their communications process and by giving them easy access to advanced applications that help them to stay in touch and to work smarter.

Unified communications is unique because it takes IP communications one step further. It uses such technologies as Session Initiation Protocol (SIP) and presence along with mobility solutions to unify and simplify all forms of communication. The integration of these technologies optimizes business processes.

Unified communications allows for the integration of separate communications systems, such as media, devices and applications, into a single environment. These user interfaces integrate fixed and mobile voice, E-mail, instant messaging, desktop and advanced business applications, voice over IP (VoIP), presence, voicemail, audio, conferencing, unified messaging and unified voicemail. This technology offers the user a more efficient and complete experience by integrating an easy-to-use interface.

Why NSS?

NSS is comprised of the highest qualified, vendor-certified professionals in the area who bring years of diverse experience to better address your business issues. NSS approach to problem-solving and business process consulting ensures that the technical solution developed enhances, your business process for greater productivity and customer satisfaction.